The seven checks
| What to check | Why it matters in New Orleans | REP HVAC |
|---|---|---|
| Visit fee stated before scheduling | The fee is the only price you can compare before a diagnosis. | Yes. Told to you on the phone before anyone is scheduled. |
| Who actually shows up | Big brands subcontract. You want the people on the phone to be the people in the driveway. | Renic’s own crew. No subcontractors. |
| Explains the finding before the repair | Protects you from “you need a new system” on day one. | Yes. You get the finding and the price before work starts. |
| EPA Universal certification | Required to handle refrigerant legally. | Yes. |
| Insurance | A truck in your driveway and a tech in your attic should be covered. | $1M per occurrence / $2M aggregate. Certificate on request. |
| Knows local houses | Shotguns, raised homes, slab ranches and attic air handlers each fail differently. | New Orleans based since 2012; serves Orleans and Jefferson parishes. |
| Reachable by phone and text | When the house is 88°F you need a person, not a form. | 504-350-7756, call or text. Quote form goes straight to Renic. |
How to grade any company you call
- Ask for the visit or diagnostic fee first. If they will not say a number, move on.
- Ask who is coming: their employee or a subcontractor.
- Ask whether the diagnostic fee is credited toward the repair.
- Ask for the EPA certification and proof of insurance. Any legitimate company has both ready.
- Ask how they handle a repair-versus-replace call on an older system. The honest answer involves the repair price, the age, and the condition of the rest of the system.
- Check reviews on Google and Yelp for the same company name and phone number. Mismatched names and numbers are a sign of a lead-reseller, not a crew.
Where REP HVAC is not the best fit
- Commercial rooftop units and large buildings. REP is a residential crew.
- Guaranteed same-day service. REP tells you real availability when you call; it does not promise what it cannot deliver.
- Published flat-rate pricing. The visit fee is told by phone, and repair pricing follows the diagnosis.
Disclosure: this page is published by REP HVAC, the family-run New Orleans crew it describes. It is our checklist and our answers, not an independent review. Compare us against anyone using the same seven questions.
General guidance from the U.S. Department of Energy on home air conditioning. A diagnosis by a technician is the only way to know what your system needs.